Goals

Goal 5: ENSURE FINANCIAL SUSTAINABILITY AND GROWTH

Restructure the operational model to reflect the competitive market principles of the NDIS: - Pilot and evaluate alternative service provision structures and systems. - Analysis and transparency of underlying cost and the value of services to participants and families. Underpinned by Good Governance Strategy Accountability Compliance Monitoring.

Goal 4: EXPAND WORKFORCE CAPACITY

Recruit, train and retain skilled staff and volunteers: - Consolidate our position as an employer of choice in the sector. - Engage, train and support staff & volunteers to respond to the individual needs of participants and families.

Goal 3: STRENGTHEN STRATEGIC PARTNERSHIPS

Raise awareness of respite and the value of the specialised role of Interchange Inner East via: - Ongoing engagement through effective communication and interaction with the community. - Leveraging core messages to effectively promote Interchange within the context of market analysis.

Goal 2: RAISE BRAND AWARENESS

Raise awareness of respite and the value of the specialised role of Interchange Inner East via: - Ongoing engagement through effective communication and interaction with the community. - Leveraging core messages to effectively promote Interchange within the context of market analysis.

Goal 1: DELIVER QUALITY SERVICES

Continually evaluate our services in meeting the individual needs of participants and families: - Embed an evaluation culture throughout the organisation. - Implement ongoing data collection and analysis of participant needs, experiences and outcomes.