Restructure the operational model to reflect the competitive market principles of the NDIS:
- Pilot and evaluate alternative service provision structures and systems.
- Analysis and transparency of underlying cost and the value of services to participants and families.
Underpinned by Good Governance Strategy Accountability Compliance Monitoring.
Goals
Recruit, train and retain skilled staff and volunteers:
- Consolidate our position as an employer of choice in the sector.
- Engage, train and support staff & volunteers to respond to the individual needs of participants and families.
Raise awareness of respite and the value of the specialised role of Interchange Inner East via:
- Ongoing engagement through effective communication and interaction with the community.
- Leveraging core messages to effectively promote Interchange within the context of market analysis.
Raise awareness of respite and the value of the specialised role of Interchange Inner East via:
- Ongoing engagement through effective communication and interaction with the community.
- Leveraging core messages to effectively promote Interchange within the context of market analysis.
Continually evaluate our services in meeting the individual needs of participants and families:
- Embed an evaluation culture throughout the organisation.
- Implement ongoing data collection and analysis of participant needs, experiences and outcomes.