OUR STORY
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Interchange Inner East is a NDIS registered service provider, offering a wide variety of services to families who have a child or young adult with a disability. Predominantly operating within the local government areas of Boroondara, Manningham, Monash and Whitehorse.

Over our forty-year history, we continue to grow as a family-focused community organisation. We work to listen to and understand the individual needs of our participants and families in order to develop responsive and meaningful respite and recreation opportunities for children and young people living with a disability. This includes providing greater choice and flexibility for individual support and planning. Our person-centred approach ensures that we see people as individuals with unique abilities and contributions.
ABOUT
US

We provide participants and families of children and young adults with a disability, choices and options for recreation and community activities, respite and support.

OUR
VISION

Supporting young people and their families live an everyday life.

Our
MISSION

Respond to the complex needs of young people
with disabilities and their families through high quality and innovative supports to live an
everyday life in the community and in the home.

OUR
PURPOSE

Our work is guided by the following:

  • Providing individual preferences and choices that empower our participants – young people (children and young adults) and their families.
  • Delivering high quality and innovative services that provide meaningful experiences to increase community participation and social inclusion.
  • Promoting the inclusion of young people with disabilities and their families throughout the community.
  • Providing safe, responsive and effective services underpinned by our culture, structures and processes, that are delivered by capable, trained and highly skilled staff and volunteers.
  • Ensuring the sustainability of the organisation through responsible management of resources and ongoing evaluation to maximise outcomes for young people and their families.
BECOME A VOLUNTEER
Make a positive impact in your community and in the lives of others.
GOALS & STRATEGIES
We have identified five goals and related strategies, achievement of these will be regularly reviewed as part of our commitment to good governance.
01.

DELIVER QUALITY SERVICES

Continually evaluate our services in meeting the individual needs of participants and families

  • Embed an evaluation culture throughout the organisation.
  • Implement ongoing data collection and analysis of participant needs, experiences and outcomes.
02.

RAISE BRAND
AWARENESS

Raise awareness of respite and the value of the specialised role of Interchange Inner East via:

  • Ongoing engagement through effective communication and interaction with the community.
  • Leveraging core messages to effectively promote Interchange Inner East within the context of market analysis.
03.

STRENGTHEN STRATEGIC PARTNERSHIPS

Working together to deliver a wider range of choice and options through:

  • Well-matched partnerships with like-minded organisations.
  • Sharing innovative and evidence-based services and resources.
04.

EXPAND WORKFORCE CAPACITY

Recruit, train and retain skilled staff and volunteers:

  • Consolidate our position as an employer of choice in the sector.
  • Engage, train and support staff & volunteers to respond to the individual needs of participants and families.
05.

FINANCIAL SUSTAINABILITY & GROWTH

Restructure the operational model to reflect the competitive market principles of the NDIS:

  • Pilot and evaluate alternative service provision structures and systems.
  • Analysis and transparency of underlying cost and the value of services to participants and families.

Underpinned by Good Governance Strategy Accountability Compliance Monitoring.

QUALITY
ASSURANCE

The HDAA certification shows that Interchange Inner East meets the requirements of the DHS Standards for the provision of disability services. Interchange Inner East is proud to be able to display this certification as recognition of our continued quality high level of service and ongoing commitment to people with disabilities.